Privacy Policy

Introduction

Welcome to Timer. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how Timer ("we", "our", or "us") collects, uses, processes, and shares your personal information when you use our smart scheduling platform and related services.

Timer is operated by AtivoLabs, a Portuguese company. This policy applies to all Timer services, including our website, mobile applications, and API services.

Information We Collect

Information You Provide

• Account Information: Name, email address, password, profile picture, time zone, and professional information
• Scheduling Data: Meeting types, availability preferences, booking details, calendar events, and meeting notes
• Communication Data: Messages, feedback, and correspondence with our support team
• Payment Information: Billing details processed securely through our payment providers (we do not store credit card numbers)
• Integration Data: Calendar information from connected services like Google Calendar, Microsoft Outlook

Information We Automatically Collect

• Usage Data: How you interact with our services, features used, session duration, and performance metrics
• Device Information: IP address, browser type, operating system, device identifiers, and technical specifications
• Analytics Data: Aggregated usage patterns, feature adoption rates, and system performance data
• Location Data: General location based on IP address for time zone detection and localization

How We Use Your Information

Service Delivery

• Provide and maintain Timer's scheduling platform
• Process and manage your bookings and calendar integrations
• Enable communication between you and your meeting attendees
• Synchronize with your connected calendar services
• Provide customer support and respond to your inquiries

Service Improvement

• Analyze usage patterns to improve our platform and develop new features
• Conduct research and analytics to enhance user experience
• Test new features and functionalities
• Optimize platform performance and reliability

Communication

• Send important service notifications and updates
• Provide customer support and technical assistance
• Share product updates and new feature announcements (with your consent)
• Send security alerts and account-related notifications

AI and Smart Features

Our AI features include:

• Smart Scheduling: AI algorithms analyze your calendar patterns to suggest optimal meeting times
• Meeting Transcription: With your explicit consent, we may transcribe meetings using AI services
• Automated Insights: AI-generated analytics about your scheduling patterns and productivity
• Conflict Detection: Automatic identification of scheduling conflicts and suggestions for resolution

You can control which AI features are enabled in your account settings. All AI processing is designed to enhance your experience while maintaining data privacy and security.

Information Sharing and Disclosure

With Your Consent

We share your information with third parties when you explicitly consent, such as when connecting calendar integrations or enabling meeting transcription services.

Service Providers

We work with trusted service providers who help us operate Timer:

• Cloud Infrastructure: Secure hosting and data storage providers
• Payment Processing: Secure payment processors for subscription billing
• Email Services: For sending notifications and communications
• Analytics Providers: For understanding platform usage and performance
• AI Services: For transcription and intelligent scheduling features (only with your consent)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

Our security measures include:

• Encryption: All data transmitted to and from Timer is encrypted using TLS
• Secure Storage: Personal data is stored in encrypted databases with restricted access
• Access Controls: Strict employee access controls and regular security training
• Regular Audits: Ongoing security assessments and vulnerability testing
• Data Backup: Regular encrypted backups to prevent data loss
• Two-Factor Authentication: Optional 2FA for enhanced account security

Your Rights and Choices

Account Controls

• Access: View and update your personal information in your account settings
• Correction: Correct inaccurate or incomplete information
• Deletion: Delete your account and associated data (some data may be retained for legal requirements)
• Data Export: Download your data in a portable format
• Communication Preferences: Control what communications you receive from us

EU/EEA Residents (GDPR Rights)

If you're located in the EU/EEA, you have additional rights under GDPR:

• Right to Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for data processing

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill our legal obligations:

• Active Accounts: Data is retained while your account is active
• Closed Accounts: Most data is deleted within 30 days of account closure
• Legal Requirements: Some data may be retained longer for legal, tax, or regulatory purposes
• Analytics Data: Aggregated, anonymized data may be retained indefinitely for research purposes

International Data Transfers

Timer is based in Portugal, and your data may be processed in Portugal and other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers, including:

• EU-US Data Privacy Framework compliance
• Standard Contractual Clauses with service providers
• Adequacy decisions by the European Commission
• Other appropriate safeguards as required by applicable law

Children's Privacy

Timer is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes:

• We will update the "Last updated" date at the top of this policy
• For significant changes, we will notify you via email or in-app notification
• Your continued use of Timer after changes become effective constitutes acceptance of the updated policy